Shipping & Returns

As the purchaser of items from Lovestory Blooms, the purchaser agrees that:​

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• All sales are final.

• ​As flowers are a perishable item, returns are only accepted under the following circumstances:

• All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.

• As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available

• Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

• As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.

• As all flowers are not always in season, or not in stock Lovestory Blooms reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.

• If no name is specified for the “card message”, will put the name of the sender on the card

• Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.We do not issue a refund or exchange if recipient is not at the location of the delivery on the date of delivery. We do not call ahead to check if recipient or if someone is available to receive the delivery.​